The business process lady, changing the world to a service management model.

Reference: BPM.com



IT Reference: OMG: BPM

• Business planning and motivation modeling
• Business Process Management,
• Business rules
• Business modeling,
• Business language and vocabulary

In support of

• Business governance
• Business performance monitoring and measurement
• Business Information Management,
• Business Integration,
• Business to Business collaboration,
• Business to Customer collaboration
• Business service agreements
• Business security policy and management.

A thesis - authored by Alexander OSTERWALDER  
http://asq.org/quality-progress/2011/06/innovation/organize-how-you-innovate.html
http://www.mendeley.com/research/framework-capturing-design-analysis-knowledge-reuse-using-design-process-models/